Privacy Policy2018-06-21T10:58:38+02:00

What personal data we collect and what we use it for

Filmeditors.pro operates the https://filmeditors.pro website (the “Services”). This page informs you of our policies and practices regarding the collection, use and disclosure of information which personally identifies you (“Personal Information”) when you use our Services. We will not use or share your information with anyone except as described in this privacy policy (the “Privacy Policy”). We use your Personal Information for providing and improving our Services. By using the Services you agree to the collection and use of your Personal Information in accordance with this Privacy Policy.


Security of Personal Information

The security of your Personal Information is important to us and we strive to implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected. Please read the full Privacy Policy below for a transparent picture of how we handle your data.


Account Data

We may ask you to provide us with certain Personal Information that can be used to contact or identify you. Personal Information may include, but is not limited to, your name, postal address, and email address. We collect Personal Information for the purpose of providing the Services, identifying and communicating with you about the Services, responding to your requests, servicing your purchase orders, improving our Services, and communicating with you about our Services, discounts, and promotions.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


Who on our team has access

Members of our team have access to the information you provide us. Administrators and Shop Managers can access Order information like what was purchased, when it was purchased and where it should be sent and Customer information like your name, email address, and billing information. Media access is granted to editors for the purpose of providing our Services. Other team members may have access to this information to help fulfill orders, process refunds and support you.


Cookie Policy

Here you find all information about the cookies on our website, including a description and listings of cookies based on the current cookie assignment. You can adjust your own settings below:

Cookie Settings



What we share with others

Have a look at our third party providers that we share site data with, including partners, cloud-based services, payment processors and third party service providers. Please note what data we share with them and why. By using our website or services, you accept the privacy policies of our third party providers.


We have signed a processing contract that confirms the security of our data and the data of our customers on the servers of 1&1 Internet SE according to the EU General Data Protection Regulation (“GDPR”). 1&1 guarantees that your personal data stored or processed on their systems is secure according to Section 28 of the GDPR. Learn more about the Privacy Policy of 1&1.


Our website uses Google Analytics to help analyse how users use our site. These tools use cookies, which are text files placed on your computer to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is used to evaluate visitors use of our website and statistical reports on website activities for filmeditors.pro. Learn more about the Privacy Policy of Google.

Amazon Web Services

Our uploader transfers your files to Amazon Web Services (“AWS”) in the EU (Frankfurt) Region. AWS guarantees that no customer data is transferred outside the European Economic Area, either directly or via onward transfer, to any country not recognized by the European Commission as providing adequate level of protection for personal data. AWS is maintaining the technical and organisational measures for the AWS Network as described in the AWS Security Standards and the Data Processing Addendum designed to help secure customer data against unauthorized processing and accidental or unlawful loss, accesss or disclosure. If you are concerned about your privacy, please avoid uploading media files with embedded location data (EXIF/GPS). Learn more about the Privacy Policy of AWS.


In our portfolio we have embedded videos using the Vimeo Player. Vimeo’s embeddable video player uses first-party cookies. Vimeo does not use third-party analytics or advertising cookies when their video player appears on a third-party website. Learn more about the Privacy Policy of Vimeo.


While visiting our shop, we will also use cookies to keep track of cart contents while you are browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Send you marketing messages, only if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. Learn more about the Privacy Policy of Woocommerce.

Payment Gateways

We share information with third parties who help us provide our orders and store services to you; for example we accept payments through PayPal, Stripe and Klarna. When processing payments, some of your data will be passed to the billing service of your choice, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy, Stripe Privacy Policy or Klarna Privacy Policy for more details.

Contact forms

When visitors fill out a contact form on the site we collect the data shown in the form and also the visitor’s IP address and browser user agent string to help spam detection. We keep contact form submissions for a certain period for customer service purposes only. We never use your information for marketing purposes or the like.


Our Chat service is used as a customer service tool. We may employ third-party companies and individuals (our “agents”) to facilitate our Services, to provide the Services on our behalf, to perform complementary Services and/or to assist us in analyzing how our Services are used. Examples may include storing data, delivering messages, analyzing data, providing marketing assistance, managing our agreements with you, supplementing the information you provide us in order to provide you with better service and providing customer service. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are under written obligation not to disclose or use your Personal Information for any purpose other than disclosed in this Privacy Policy. Learn more about the Privacy Policy of Drift at https://www.drift.com/privacy-policy.


When visitors leave comments on the site we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. Visitor comments may be checked through an automated spam detection service, including the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Content from other websites

Our Services may contain links to other web sites or online locations that are not operated or controlled by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site or location you visit. Articles on this site may include embedded content (e.g. videos or images and the like). Embedded content from other websites can behave as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website (e.g. Youtube Videos). We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information. Uploaded media files will be deleted from our Amazon Server as soon as we have downloaded them to process your order, usually within 1-2 business days.


What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.


Contact information

For privacy-specific concerns please contact our admin@filmeditors.pro.